SOME ADDITIONAL QUESTIONS YOU MAY HAVE
CAN MY CHILD MAKE-UP CLASSES?
Yes, we offer 1 make up class each month. You must schedule your make up class before you come, and you must complete all make ups during the month the class was missed. Note: Holidays are calculated into the payment schedule, so no make-ups are permitted for these days.
HOW DO I SET UP RECURRING MONTHLY BILLING?
Once you have your account set up, click on the Payments Tab. You can select if you would like to be set up for monthly billing. Enter your credit card information and select the Opt-In to Recurring Billing button. Should you wish to un-enroll from recurring billing, simply deselect the option and pay manually each month.
WHY MIGHT MONTHLY RATES VARY DURING THE MONTH?
***PRICES LISTED ARE FOR A 4 WEEK MONTH***
To determine monthly tuition, the Customer Portal calculates the number of classes offered in a specific month. Some months have 4 weeks and some have 5 weeks. Depending on the day of the week your class falls on, your billing might vary slightly that month. This pricing structure accounts for holidays and other predetermined gym closures, so make-ups are only needed for missed classes.
MAY I SWITCH CLASSES AFTER REGISTERING?
Yes, you may transfer your child to a different class day at any time based on availability. Your new class will be added to your cart where you can review any charges. The system automatically calculates your credit due from the class from which you are switching. The system then applies that credit to the cost of the new class. You will be billed any difference. Your transfer is NOT complete until you have checked out through your cart.
Students MUST be the required age before attending a class, regardless of teacher recommendations. The system will not let students switch if they do not meet the minimum age. Please speak to someone in the office to bypass age requirements.
HOW DO I CANCEL MY ENROLLMENT?
We require a 2 week notice of withdraw. You may select a DROP date to terminate enrollment; however, if you have not done so by the bill date you will be charged until the last day of the selected month. Refunds will NOT be provided for parents who fail to withdraw before the end of the month. Please contact the gym if you need help withdrawing.